Refund policy
Our Risk-Free Guarantee
Your satisfaction with your purchase is our priority, and we guarantee the quality of our products. If you are not completely satisfied for any reason, please contact us within 30 days, and we will arrange a return and process a refund to your credit card.
Return and Refunds
Thank you again for your Bertoli Beauty purchase. We want you to love our Bertoli Beauty products. If you would like to return or exchange a product, please follow the steps below. All products must be returned within 30 days of purchase for a refund or exchange.
Download and complete the return request form https://bertolibeauty.com/pages/returns
Email the completed form to support@BertoliBeauty.com
Expect a response from a Bertoli Beauty customer care representative within 48 business hours.
Once the return is authorized, you will receive an email with an RMA number. Please return the partially used product in its original packaging with the RMA number inside to Bertoli Beauty Customer Care, 350 W. Venice Ave., #1081, Venice, FL 34285
Upon receipt of the product, we will apply the purchase price refund to the credit card provided within 48 business hours.
The refund will not include shipping costs, if any.
A confirmation email will be forwarded once the refund is processed.
Note: This applies to https://bertolibeauty.com purchases only.
Damages and Issues
We take great care to pack your order undamaged, sometimes products can arrive damaged for reasons out of our control. If this happens, please follow these easy steps to receive a replacement product:
Download and complete the return request form https://bertolibeauty.com/pages/return.
Email the completed form along with a photo of the damaged package to support@BertoliBeauty.com
A Bertoli Beauty customer care representative will respond to you within 48 business hours.
Once the return request is authorized, a replacement item will be processed and shipped to your mailing address within 48 business hours.
A confirmation email with the shipment tracking number will be provided once the shipment is processed.
Note: This applies to https://bertolibeauty.com purchases only.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
Sometimes people change their mind. If you would like to exchange your unopened package for a different Bertoli Beauty product, please follow these easy steps:
Download and complete the return request form https://bertolibeauty.com/pages/return.
E-mail the completed form to support@bertolibeauty.com
A Bertoli Beauty customer care representative will respond to you within 48 business hours with an RMA number.
Once the exchange is authorized, please forward the un-opened and unused product, with RMA number written on the box, in its original state to Bertoli Beauty Customer Care, 350 W. Venice Ave., #1081, Venice, FL 34285
Upon receipt of the product, the exchange will be processed and shipped to the mailing address provided within 48 business hours.
A confirmation email with the shipment tracking number will be provided once the exchange is processed
Note: This applies to https://bertolibeauty.com purchases only.
Return Shipping Costs
We’re sorry, but return shipping fees are non-refundable. You will be responsible for shipping costs when returning your items. We recommend that if you ship an item for over $50 you use a shipping service with reliable tracking or insurance. If a returned item is lost in the shipment back, we cannot issue a refund.
Note: This applies to https://bertolibeauty.com purchases only.
